No internet access for a month

Working at a medical practice it is vital to have internet access to be able to assist patients with their medical aid etc. Since the 14th of September Telkom has been \working/reporting"the line problem. Every single day we report it and try to follow up but no one seems to be able to rectify the problem. Due to this we cannot provide a crucial service to our patients and not only is our business affected but the quality of life of our patients as well. Please assist"""