No Internet access for 5 days

On 12 August 2015 regular Internet access was suspended. <br> I phoned them, but was told by a machine that due to National changes to the networks, all the Internet services would be off until further notice and that I could hang on to speak to a consultant, but that the waiting time would be considerable.<br> I repeated this process on 13 and 14 August, and eventually I logged a call on the automated system at 15h00 on 14 August 2015.<br> The service remained off for five days in a row. <br> On 17 August 2015 I was called to enquire about my problem. Together we checked the system and it was working again.<br> We were given neither prior warning of the pending shutdown, nor any apologies afterwards. <br> So, will it be OK if I pay 17% (equivalent to 5 days) less for the service for this month, i.e. R103-00?.<br> <br>