1 reviews | Active since Jan 2013
No Internet access for 2 weeks
<p>We have logged 2 faults now with Telkom, our internet access has been down for 2 weeks now. The first Fault was closed and marked as resolved however the line was still down, I have called Telkom about 6 times now and each time I am told it is being escalated and will be sorted out today. Last escalation number was 886747. The call centre cannot explain the fault or when a technician will be dispatched. Zero joy from the worlds worst customer service providers once again!!!</p>
Hello MsLAT
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Hello MsLAT
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
I would like t know my options now. We are going onto week 3 of no internet access! No resoloutions received the fault has been escalated numerous times now and I ahve had NO concrete feedback. What are my options now as a consumer? Does this need to go even further? Wendy Nola perhaps?
WHAT is the progress? WHEN will this be fixed? What are my options?
Getting very irate and to top it all off now we are dealing with an incorrect account as well!!!!??
I would like t know my options now. We are going onto week 3 of no internet access! No resoloutions received the fault has been escalated numerous times now and I ahve had NO concrete feedback. What are my options now as a consumer? Does this need to go even further? Wendy Nola perhaps?
WHAT is the progress? WHEN will this be fixed? What are my options?
Getting very irate and to top it all off now we are dealing with an incorrect account as well!!!!??
WEEK FOUR WITH NO FEEDBACK AND NO RESOLUTION!!!!!
I was told by the call centre that a technician was allocated to the job at 9am today and that the technician was at the exchange!! its 3:30pm and still no internet!!!!!!!!!! SERIOUSLY this is unacceptable! I want to know what my options are now???????
WEEK FOUR WITH NO FEEDBACK AND NO RESOLUTION!!!!!
I was told by the call centre that a technician was allocated to the job at 9am today and that the technician was at the exchange!! its 3:30pm and still no internet!!!!!!!!!! SERIOUSLY this is unacceptable! I want to know what my options are now???????