No Internet Access, but an Invoice which is very high!!! Telkom is just useless!!!!

When the internet connection is available which is very rare, since its been off since last week, and now Telkom sends me a bill/invoice for R1200 for a 10mbps line and in the meantime I have had no internet since the 23rd of May 2018 which is when the wifi router was connected. I do not know what the invoice is for because I have no internet, and I have pictures as proof.

Let alone the fact that they have generated the invoice, but why for 10mbps, because when the internet connects that one time it's very low at 2mbps and their agents have tested it, and advised that they need to send someone through to have increase the speed which they have never done!

This is utterly disgusting, and I will not pay a penny for on that invoice, and they need to come fix this internet connection so that it's working, and it's the 10mbps which I had requested!