No Internet Access and Phone lines

From 6th to 27th november last month I didn't have internet and most parts no landline, this was due to cable theft but that no excuse to sort the problem at the soonest. Then since yesterday no internet and trying to get help but to no avail. I am tired on these internet issues, why can't telkom put in place fibre optics in tongaat, why are we shunned by telkom. I am highly upset as I am losing so much business presently.<br> <br> I would appreciate that my services will be sorted out ASAP.