NO INTERNET ACCESS AGAIN

I have reported the fault relating to our Internet on numerous occasions, The fault report numbers FOR THIS YEAR are:25CNK040415: 319CNK050115: 164CNK221214. Between all of this fault reporting I have also reported to customer care in Cape Town on number ***. To date my internet is still unstable. I have had a number of Technicians call to my office telling me that the fault is with the line, the fault is in their sub station, the fault is with the cable and so one and so one. I was even told that my modem was old and faulty. Went to Telkom's office signed a new contract ISSUED WITH A NEW MODEM and 'Yes' still the fault persists. WILL Telkom CANCEL THE new MODEM CONTACT, Telkom will u be fixing this problem and sending me a refund on the charges that I've paid to have Internet. I believe that I'm entitled to a refund for services that you have not being able to supply. I'm billed for a 10 meg line BUT you can only supply a 4 meg WHY. I believe that Telkom does not have qualified staff to rectify my problem with the Internet and is just trying to wing it. Telkom refund my money and I will cancel the Internet and find a reliable supplier. U service STINKS WITH MODERN TECH