No internet access

<p>Have had no internet access for past two days. Called 081180 customer service only to be told there is nothing wrong with my account. I explained it is likely a Point Of Presence technical issue and where can I log a technical issue. Agent checked if technical personnel were available and transferred the call. Immediate answer that it is outside their operating hours and have a nice day. Bizarre service! You cannot alert them to a possible tower fault.</p>