no internet access

No internet access on wifi DO_E864. Shows connected but have no internet access.<br> Fault reported 18/02/2015 with reference 88ctk180215.<br> Have been on hold for 20 minutes 2015/03/01 since 10:50 - called 10210.<br> Was called 20/02/2015 to say someone would assist but to date no call received.<br> Suspect password needs to be reset to allow internet access as this has happened previously.<br> Previous call reference = 166ctk270914