RL
Raymond L
1 reviews | Active since Feb 2015
18 Feb 2015, 18:36
No internet
We have been without Internet and emails for a week now. Logged the fault online 2 times, got automated responses from Telkom, eventually went and sat at the Telkom store / service centre at the local mall for 1,5 hours on Monday night before I got attended to. Discovered that the \automated responses"had never logged the fault. They logged the fault and then escalated it. To their credit"
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Telkom's replyOfficial
18 Feb 2015, 20:52Hello Rjlad,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM90427.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM90427.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Best regards,
Telkom's reply18 Feb 2015, 20:52
Official
Hello Rjlad,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM90427.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM90427.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Best regards,