no internet 6 days now

I called Sunday 2nd August as no internet since Friday the 31st. They said will be logged. Call Monday to hear what is happening. Told waiting for technician. Called Tuesday. Marked as urgent And that some one will call. No one has called. Called Tuesday afternoon. Still no one coming. Called Wednesday morning now marked as \escalated"and told someone will call me. It is now 3:35pm and no one has called me as yet. This makes it 6 days without internet. Unacceptable. Someone needs to contact me and tell me that it is sorted out.<br> """