1 reviews | Active since Oct 2009
<p>I upgraded from 2MB line to 4MB line and 2 days later I have no internet. I called and logged fault on Tuesday 18th April. Its now 21st April and no technician has even been assigned. I dont like to keep complaining...in fact most people on the calls have been lovely. But I work from home and am losing money. This is my business and my life. Please escalate this as a matter or urgency. Fault 461CNK180417 - line ********** 805 </p>
Hi Anniewzn,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Anniewzn,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Thank you Launa. Please assist the best you can. I will appreciate it very much. As i said, I dont want to complain, and if it was only for leisure, I would wait for it to be fixed. But my work........ :( very stressful.
Thank you Launa. Please assist the best you can. I will appreciate it very much. As i said, I dont want to complain, and if it was only for leisure, I would wait for it to be fixed. But my work........ :( very stressful.
oh no....my home telephone has not been working for about 2 weeks, so I assumed it was the phone again as last year the same thing happened. I called Telkom out and they said it was the phone and charged me a call out fee. I bought a new phone in August. Still under warranty. Took it back to Game to today and they tested it and said it works perfect. Came home, tried again. nothing. swopped cables. nothing. plugged straight into line (not internet) and nothing. So now, not only do I not have internet for a week but actually my phone line has been down for 2 weeks too. As mentioned, i work from home, I feel that Telkom does not care at all. I am going to cancel it all and find a different solution if this is not fixed this week.
oh no....my home telephone has not been working for about 2 weeks, so I assumed it was the phone again as last year the same thing happened. I called Telkom out and they said it was the phone and charged me a call out fee. I bought a new phone in August. Still under warranty. Took it back to Game to today and they tested it and said it works perfect. Came home, tried again. nothing. swopped cables. nothing. plugged straight into line (not internet) and nothing. So now, not only do I not have internet for a week but actually my phone line has been down for 2 weeks too. As mentioned, i work from home, I feel that Telkom does not care at all. I am going to cancel it all and find a different solution if this is not fixed this week.
Telkom this is still not sorted. Please do something. I am now looking into other internet options and i will make sure when i find a good one, i will inbox every person complaining on Facebook about it so change from Telkom. And i am not meaning data providers. i mean completely away from Telkom. Satelite providers. Fix my internet or i will make sure you lose a lot of customers and others gain customers. I am fedf up now with your stupid sms's that mean nothing. I am not paying my bill....and cut me off and see what will happen. Whoever is handling this Hellopeter account will be liable for the customer losses. lets see...you can laugh it off or you can test me........I already am waitin gon quotes from a few places, if i accept and cancel with you......you will see messages flying all over those complaints in their inboxes......
Telkom this is still not sorted. Please do something. I am now looking into other internet options and i will make sure when i find a good one, i will inbox every person complaining on Facebook about it so change from Telkom. And i am not meaning data providers. i mean completely away from Telkom. Satelite providers. Fix my internet or i will make sure you lose a lot of customers and others gain customers. I am fedf up now with your stupid sms's that mean nothing. I am not paying my bill....and cut me off and see what will happen. Whoever is handling this Hellopeter account will be liable for the customer losses. lets see...you can laugh it off or you can test me........I already am waitin gon quotes from a few places, if i accept and cancel with you......you will see messages flying all over those complaints in their inboxes......
Finally this is working again. Hate that i had to go from being nice and asking nicely to become a dragon. I hate to make so many complaints but Telkom, you have fallen off your game very badly.
Finally this is working again. Hate that i had to go from being nice and asking nicely to become a dragon. I hate to make so many complaints but Telkom, you have fallen off your game very badly.
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