No Internet 4 Days No Resolution

Our Account Suspended Thursday and Full Payment has been Made. I have sent proof to all relevant parties I have phoned accounts and they confirm amounts reflected ***. I have sent Facebook Messages I have Sent Twitter Message Nobody is able to Unsuspend my Internet. This should be an Automated System but it's not allowing us to connect. I am able to dial out and make phone calls. I have reached my last straw. I have been with Telkom since 2015. I want to be reconnected Today