No internet

So, here I am talking about Telkom again... Not mentioning most of the last months in 2017 where my line was intermittent and slow, it just stopped in January. After logging a fault a couple of days later (giving Telkom grace to fix the issue), i was told the cables have been ****** and will be replaced. After further query a couple of days later i was told they are waiting for stock (I assume new cable). Fast forward a couple of weeks and here we are, still no internet. At least I have gotten my bill and they aren't charging me for this downtime, but the amount of data i have had to buy to keep up is more than my monthly Telkom installment. I do not have DSTV or so at home, i use Netflix, thus I have not been able to do anything at home. I guess my complaint is the following: the area in which the cable keeps getting ****** is a quiet, dark area. Easy for them to ***** cables from there (The result of this is, as soon as the cable is replaced, we usually have a day, maybe two before the cable gets ****** again). Why has no other plan been made yet? I'm sure Telkom runs a huge loss from ****** cables, surely it would be cost effective to make some other type of plan? Also, the communication lacks very much, i keep getting told that the fault is being escalated, but this means nothing as the sense of urgency at Telkom is about the same level as our Home Affairs office. Can we once and for all sort this issue out, Telkom? Or can we make another plan in this matter? Fault ref no: 356CTK150218 Michael Louw ADSL