NO INTERNET

I was phoned by Bongiwe Vezi from sales at Telkom offering me Uncapped Unlimited 4 meg it would have been an upgrade for me on 17 October 2017. I agreed to the upgrade. On Thursday 19 October my internet was down and I received an sms witg new internet login details and I must phone 10217 for help setting up the internet. After about 3 hours on the phone with no solution technical referred me to sales. Apparently it show pending order on my account so they are not able to restore my service. I phoned sales and was told this upgrade can't take place because I don't have the facilities. I have emailed Bongiwe about 10 times she sent on reply her manager is working on the problem but nothing more. Furthermore I was told the sales lady should have told me my service will be down for 2 weeks. I then said cancel the upgrade on Monday 16 October after numerous calls and I was told my internet will be up in a couple of hours. I got hold of someone at back office on ********** 309 and he said the best he can do is send an email. He gave me the supervisor Teresa telephone number ********** 387 for orders. I spoke to David and he promised that Teresa will phone me back. Then a mr Nkosi phoned me also trying over the phone to reset my internet he tried three times and said he will phone me back this was Tuesday 17 October in the morning. At 15:00 nobody has phoned me back. I tried the number for mr nkosi ********** 00. The lady said she needs a first name to put me through. I phoned again and ask to speak to online support but the phone was just ringing. I eventually phoned the 10217 number again and the technician tried again to do the settings and reset the password but no internet still. He promised to send it to IT. I am out of my mind it is almost a week now and I am just getting no where. It doesn't help to as to speak to a supervisor they are just no available. My business is standing dead still. I have never seen such poor pathetic service in my life.