No internet 23+ days

On 12/03/'16 Telkom installed Fiber in our area, subsequently the internet in our area was disconnected. Following this our telephone line was completely switched off and as of now, 23 days later we still don't have internet, despite phoning Telkom twice and getting confirmation that technicians will be sent out to fix our line. Now we refuse to pay for April, as we have not had the service for almost a month, I'm sure Telkom will refuse to fix our internet because we haven't paid, so we'll get to have this fight with them for the third time. Just come to fix our internet Telkom, this week already. Stop being a joke of a service provider.