no internet

Since April 2015 we have had numerous intermittent faults with our ADSL internet line. We keep losing internet connectivity even though the ADSL still seems to be connected.<br> Earlier in the year we changed the router from a Billion to Netgear type to see if this would help, which it did not. We have been in contact with Telkom Technical department, and we have had a number of experienced and pleasant technicians who have tried to help us with the problems. They can resolve the ADSL line problems, but as the technician pointed out yesterday when he was here, the ADSL line is working but the internet keeps dropping out, which would indicate that we need assistance from our service provider which is Telkom. Unfortunately both the technician and myself have tried to get Internet support via the call centre unsuccessfully The call centre keep telling us the technicians must provide internet support, which according to the technicians is beyond their scope of work, they fix the ADSL line if that is the problem.<br> We find it highly immoral that we are being charged for a service that Telkom cannot provide. <br>