No Internet 2 weeks and counting and bad response

From 2 April 2015 I have no internet, with complaints and faults been reported , there seem no one is interested at Telkom to assist me Not sure how do we hold on for over 1 hour and 30 minutes for a consultant and no answer. Why provide a service and not deliver.<br> <br> What do I as an accountholder whose account is paid have to do to actually get someone to assist here. Why not have a service were Telkom call me back to check on the fault. The sms function to log a fault is non existence and is a false promise of \ 3 days services will be attended"<br> <br> I never expect this unprofessional service from my service provider. <br> <br> I will definitely be looking at another ISP soon. This was verified when I visited a Telkom direct store and 4 people want to change their ISP <br> """