No internet

I have been trying to contact the call centre for a week, every time I call there is no answer for over 10 min this is unacceptable. I have now been without Internet for over a week I have logged a fault online, via sms, call centre and I've tried your ****py self help. The only response in a week is a sms stating that my fault has been logged and I will be helped in 2 days. Guess what Telkom it's been 9 days now, I have been patient now how about a little service. I have been loyal while everyone else is boasting of the great service from there isp, you have a day.