No Internet

We have been battling for months with our Internet now. It is so slow, especially during weekends, that we rather buy 3G data just to have some service. And we are still paying Telkom as well. This is not the first time I have posted about this on Telkom. They pretend as if they are giving attention, but it does not get any better. The Internet is so slow that it is non- existant. I am nearly retiring as a teacher and would like to do some extra work on Internet, but at this rate it just seems impossible. Please sort this out, Telkom.