1 reviews | Active since May 2017

03 Aug 2017, 16:34

NO INTERNET

<p>Two month ago a placed the review below.</p> <p> </p> <p>Since then I have spend more hours waiting in the Telkom branch or on the phone with the call center but still we have no internet. The system bills us for this servise every month and then I log a dipute for them to correct the account. We logged a fault and recieved a Order number for a technition to come look but nothing happens.</p> <p> </p> <p>Review from two months ago:</p> <p> </p> <p>"We app**** for a ADSL line from Telkom on 10 Feb 2017. After I complained we received a SMS that the order was finalised but we still have no internet. I went to the branch and according to them the order is finalised on one system but on the other system. Our order was not send to the technitions and was not activiated. I received an IPAC number. Every Saturday for 2 months I go stand in the que but nothing happens. It in now 15 weeks and we still have no internet. In the mean time Telkom has started billing me for the ADSL line that is not working.</p> <p>I don't know what to do anymore."</p> <p> </p> <p>Can somebody please give help us?</p>

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Replies (2)
Telkom
Telkom's reply07 Aug 2017, 10:09
Official

Hi lu-gerda-de-klerk,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply07 Aug 2017, 10:09
Official

Hi lu-gerda-de-klerk,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,