No international dial out after nearly two months

I had my Telkom line installed on the 20th November 2015 purely for the purposes of faxing internationally.<br> After several calls and visits to the Telkom Galleria branch with my ID and proof of residence, I still have no international dial out. How many more times do I have to visit the branch and wait 14 days each time. Surely your service is not this embarrassingly bad??? I honestly don't know what more to do.