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Samuel C

1 reviews | Active since Mar 2015

09 Jul 2015, 01:35

No/Intermittent connection

Hi There,<br> <br> Summary of events:<br> Line was working just fine<br> 4-5 June: Stormy weather<br> 7 June: after power outage, line unstable<br> For the next 2weeks, no/intermittent connection<br> Tried multiple routers, replaced ADSL filters, disconnected all phones, disabled the wireless, only had my pc connected, moved everything away from the router (UPS, computer, etc), downgraded my 10mb to a 4mb line again (some suggested it will lower the noise on the line), got a brand new router (TP-Link), but still the same issue<br> 21 June: after a power outage, the router could hold a stable (not wonderful, 6-8mb connection) for about a day (We experienced multiple power outages from the 7th till the 21st, so not sure why this one had a different effect)<br> 27 June: After another power outage, the line was back to unstable again (worse than before)<br> 30 June: Telkom technician came, did some test and found that the noise was way to high, but did not fix anything<br> <br> Today

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Replies (1)
Telkom
Telkom's reply09 Jul 2015, 09:16
Official
Hello sjcloete,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM124149.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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Best regards,