No interest in helping customers

<p>I came home on 2017/03/29 to find that our land line is not working. I phoned the call center to report this and told the lady that I can be reached on my cell phone at any time of the day and that we can then arrange a time that I can be at home for the technician to look at the problem. The next day, 2017/03/30, our neighbor called and said that a Telkom bakkie was at our gate in the middle of the day while no one was home, and he did not call to confirm that I will be at home. He said that he would be back after 15:00, so we waited at home the whole afternoon, for nothing, because he was a no-show. I really don't sit around and do nothing and things like this only wastes my time.</p> <p> </p> <p>As he decided not to pitch, I phoned the call center that same afternoon and the lady was not very willing to help me. She kept telling me that the technician will call before the came out, and the more I explained to her that this did not happened, the less she understood my problem. This left me only more frustrated. </p> <p> </p> <p>I have personal experience with Telkom that just can't care less about their customers and leaving them without a telephone for months at a time, and I refuse to let that happened again. I want my line fixed and I want it fixed NOW. We also can't use our internet and now I’m paying for something that I cannot use. You really know that you are doing something wrong, when the mere mention of the word “Telkom” brings up all sorts of nasty emotions. I need my land line, I need my internet, and I need it NOW.</p>