1 reviews | Active since Jul 2011
No interest in fixing my phone
I have been having a battle to get TELKOM to fix my phone since the 4th of January.<br> If they do come then the phone works for 1-2 days. Most other times they do not come but still close the call<br> <br> Logged calls since 4th January<br> 450CRK301215<br> No response until the 7th January ---phone worked for 1 week ADSL (point) .25MB/S<br> <br> 2097CRK200116 - This call stayed open but when you call the call centre they said it was resolved<br> Chap arrived after 2 1/2 weeks, fixed it worked for 2 days<br> Tried to escalate, escalations said they contact technicuans, someone was appointed , never came, 2 weeks later the FAULT was magically closed but not fixed. Still slow ADSL 250 KBPS on a 2MB Line<br> <br> 608CRK250216<br> Opened this call - nobody came but they closed it , says ts resolved??? still no phone<br> <br> 651CRK040316<br> Now a new FAULT recorded ... <br> <br> But remember.. IT HAS NOT WORKED SINCE the 2nd WEEK IN JANUARY!!!!!<br> <br> This really pathetic<br> <br> I am running a software consultancy from home and really need this to be fixed?<br> I am spending a fortune on Mobile Data with MTN just to get by..<br> <br> PLEASE FIX MY PHONE!!!!!<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
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Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
***
Kind regards
Wesley
Telkom Social Media Team
