no interest at all

On the 30Th of July, I app**** for Telkom adsl line as i already have a domain. They told me it will be done in 7 to 14 days and i will receive an sms on exact date. I followed up on 11th no response and on the 12th again. I have emails proving that all was received on the 30th July. On the 12th, Jabu said i need to send a copy of my ID which i already did on the 30th. I asked when will the lines be activated. He came back with a response it only be processed now and will be done within 21 days. I don't have 21days as this delays my work etc and a domain i am paying for already but can not be used. This is really unacceptable as i was a previous client as well. Please please assist me and advise me on why i was not processed on the 30th when i app**** and why do i get punished if you guys on your side did not do their work.