SA
Subriena A

1 reviews | Active since Mar 2009

05 May 2017, 09:33

No Interest

<p>Hi</p> <p> </p> <p>I'm back with the same complaint - this coming from the inception of my contract, when I completed the forms I filled our my personal details...Telkom, however, reisntated my old details from many years ago. I've been asking for months now to update my Name and Surname as per the documents I completed and submitted. Again this morning I receive my new statement with the same old details from many years ago. Seriously, why is it so difficult for them to correct this. I AM NOT going into a branch to do this. I can email my documents to a branch if it will help - but I will not take time out of my day to go to this. I was assured that it corrected both my Management and the Facebook team. Please rectify this, please!</p>

0
Replies (4)
Telkom
Telkom's reply05 May 2017, 20:22
Official

Hello subriena

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply08 May 2017, 14:01
Official

Good day

We are sorry for the inconvenience caused.

Kindly provide us with your ID number and the service number for further assistance.

Regards

Thabiso

Telkom Social Media Team.

Best regards,

SA
Subriena A's update08 May 2017, 14:07
Reviewer Update

Good Day

********** 104082

Telkom
Telkom's reply09 May 2017, 14:54
Official

Good day

We are unable to view the provided details, kindly private message us your Id number or send us an email to *** with the reference number AI*** as your subject.

Kind regards

Ithabeleng

Telkom Social media team.

Best regards,