No intention from Telkom to fix my ADSL

<p>I have been complaining about my internet speed for a long time and more specific from September 2015.</p> <p> </p> <p>Nothing has been done to rectify the issue except for port resets.</p> <p> </p> <p>One of your technicians has admitted a few days ago that my line has been faulty since September 2015.</p> <p> </p> <p>I will not be paying the account until the line is fixed.</p> <p> </p> <p>At the moment the line has become so slow that we basically cannot use much of the internet anymore.</p> <p> </p> <p>Telkom needs to either fix the fault or let me know if they can't so I can cancel my account with them. I also need a refund for loss of service since Sept 2015 and currently my web design business is suffering due to this.</p> <p> </p> <p>Why can I not get any response from Telkom to fix the line??? Am I not one of your customers anymore?? Have I not faithfully been paying my bill? Let me know and I can cancel the account!!!!</p>