No installation Since August

Hi <br> I have app**** for a telkom line on the 19 August 2015 reference number ***A. To date the line has not been installed , i have received sms that telkom technician is coming out to install but has not arrived, <br> i called telkom on the 14th October reference number 764309, they said that they will call me back, Right up to now telkom has not contacted me. I am directly opposite telkom head office in Pretoria, how long does it take to get a line installed. I called Telkom today 26 October they said that its scheduled for the 5th December, <br> How does telkom operate