NO INSTALLATION OF PHONE LINE IN 6 WEEKS

I have placed an order on 8 January 2016. The order number is ***.<br> <br> A Technician visited the premises on 11 January 2016 only to tell me that the installation could not be performed as lines have been cut to a property adjacent to mine.<br> <br> I have already followed up 3 times, each time having to wait between 15-20 minutes per call. I received a new reference number last week: 822684.<br> <br> This morning I was told I cannot receive the date of installation as the line problem has not been resolved yet.<br> <br> And that the system is unable to give me a date of expected installation.<br> <br> After hanging on for another 10 minutes for the Technical Department to determine of a human being would be able to furnish me with an installation date, I gave up.<br> <br> Will South Africa really never evolve from its Indigenous African Time Syndrome and realise that work ethic and Customer Service is the key to success and a future???!!!!!!!