No Installation

I have called telkom numerous times to move my line to my new address. We already enquired on 5 December. After 6 appointments my line was still not installed. I called to cancel the line, a manager confirmed she cancelled the line. She never cancelled the line, only the order to move the line. I then again requested to move the line. An appointment was set for 6 March, the technician came on 5 march. I app**** to keep my old number, technician said he will come back the thursday to install a new line. Haven't heard from telkom since. Even though I have sent numerous messages on your facebook page. When will my line be installed???