jA
john A
1 reviews | Active since May 2015
20 Feb 2018, 09:00
No installation
Ordered a 10Mb line installation in December 2017
Up to date nothing has happened and if I don't phone Telkom to try and find out what is going on, I would not have known how my problem is being shuffled around.
Last week I phoned, installation date was set for 21 Feb, today I phone to confirm, and there is no trace of installer or date on the system.
Issue has been escalated multiple times but nothing has happened the last 2 months.
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Telkom's replyOfficial
20 Mar 2018, 13:20Hi john1981,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Telkom Social Media Team
Garreth
Best regards,
Telkom's reply20 Mar 2018, 13:20
Official
Hi john1981,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Telkom Social Media Team
Garreth
Best regards,