No installation

I am unhappy with Telkom because they have not installed my ADSL even though it should have been done on the 5 January 2016, as I was told in December. <br> <br> I have called their call centre and the dates I have been obtaining regarding when service will actually be delivered have been unreasonably far from the date I was expecting the service to be delivered.<br> <br> All I am expecting is priority and urgency considering I have always paid my account on time and have never caused them problems. I don't think this is too much to ask for. <br> <br> Nevertheless, I can predict that this complaint will fall on deaf ears and I will have to continue to wait. Alternatively, I will get the standard message that all complaints receive, but I think it's important for this be noted. <br> <br> I hope you prove me wrong and actually turn things around for the better, within a reasonable time.