no installation

I app**** for a new telkom line at my premisis on 13 feb,i paid my deposit and was said there would be someone at my premisis within a week,a week went past and i had no feedback,i went back to the telkom store and asked what was the problem,they said they would check but then the servers were off and said she will make n installation date for me,another week went past and i still had no feedback whatsoever,i went back again,then they told me the were no ports left on my premisis,and must wait for an cancelation of a line before i can get one,when does someone ever cancel there line,so i will wait for 5 years before getting a line as i need the line now!if i didnt go to the store every week they would never have let me know and i would still be in the dark