No Install of Antenna

Hi<br> <br> I recently purchased a Uncapped Wireless internet service from Telkom. The router and antenna was delivered to me on Dec 28 and the first debit ran before the end of december. The router works, just highly unreliable due to the fact that the antenna is not installed. My gripe is that I am paying for a service, which is only partially fulfilled. I should by now, at least have gotten a date as to when the antenna will be installed but alas, nobody wants to take the responsibility and most certainly not the accountability for not being able to provide an installation date. All I am supposed to do is update my case regularly and hope and pray for a response. I do find it quite odd that the call center agents update these cases but no other department seems to respond or provide feedback for these cases, like a good call management system. They update the case and there is no guarantee that anyone else is even reading these things let alone responding. Very suspect, if i do say so as this whole operation seems to be designed to 'protect' the 'back office'.<br> <br> Anyway, this is a shot in the dark. Could someone please help with Case : ***5