No infrastructure available

<p>I app**** for a Telkom line through their Call Centre in Jan 2016 & June 2016 Ref ********** 45A & ********** 43A to my newly build house. At first they did not want to accept my application as they said the street does not exsist. I pointed out to them that my adress falls inside the coverage area on their map for ADSL. They then came back an told me that they don't have any infrastucture available in the area as it is a new area. I pointed out to them that they have a street cabinet on the corner Blackberry & Cranberry Ave which is less than 200 meters from my house. Afer a long argument about no infrastucture they finally accepted my application for a new line and said a technician will contact me with 21 days to come and install the line. I called two weeks ago as 3 month have passed with no feedback. They told me that they could not complete the order as there was no infrastructure. We argued again about the Telkom street cabinet close to my house. I gave them the cabinet number which is A8A2. After holding on for a very long time they came back and told me my information is wrong as the cabinet is located in another street according to their records. I offered to to take a picture of the street cabinet to prove its location. They said that it does not matter as their is no lines available from the cabinet. Last week Friday I found 2 Telkom Tech working on the cabinet. I stopped and asked them when will lines will become available. They laughed when I told them the story. According to them their is 400 lines available in the cabinet and there are currently only 7 working lines in the cabinet. They also confirmed that Telkom's records regarding the location of the cabinet is incorrect. I asked them for assistance to help solve my problem. They said they only do repairs and new installation are not their department wished me "good luck" and drove off.</p>