NO INFORMATION given

<p>Last month I phoned telkom to apply for a ADSL line to be installed, I did the application with the agent and everything was finalized and I was sent a message with my order number. A few days later I got an sms with the date of installation, I was so happy that it went well as I was told by many people that telkom never gets back to you in time. I phoned 3 times after that just for minor questions and all was resolved with no complications. I decided to phone again today just to make sure that the line was actually ADSL activated, when speaking to the agent she tells me that NO it is not for an ADSL line so she has to redo my order, which I'm okay with, them after waiting a bit longer she asks if I paid the R700 deposit. NOT ONCE in all my calls or sms, even with the application was I told that a deposit needs to be made. Now I have to cancel my application and reapply at the end of the month. I find this service pathetic. I should have been informed during the first phone call that payment needs to be made before installation. I believed that everything would have been deducted from my account at the end of the month when no one mentioned a payment. Telkom you guys need to catch a wake. Now instead of getting anything from you TELKOM I will be looking at other options, I do not have time nor energy to deal with incompetence from such a massive company. I truly believe service companies in South Africa need to realize how bad their service is to PAYING clients. If I had been told a month ago to make payment I would have made it!!! </p>