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Faith B

1 reviews | Active since Jul 2016

17 Aug 2018, 12:46

No incoming calls!!!!! and sms!!!!

On 4 August i discovered that my number was ******. I went to Menlyn store and we found out that my number was with MTN . MTN then reversed that porting process(i didn't port). I have my number back. But since then i cannot receive any calls. I can't send and receive smms's. I have been to the Menlyn branch 4 times and called your 081180 number numerous times. They did all the troubleshooting but still nothing. I have a few cases logged now. Still nothing!! Please email me **********

0
Replies (1)
Telkom
Telkom's reply22 Aug 2018, 14:03
Official

Good day Faith

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team