no immediate accessiblity to area or HO managers

Loyalty means nothing to unapproachable TELKOM;<br> It irks me that you r waiting not days or weeks but months for stock (happened with Sony M4 (AUQA), P8 lite and Stream laptop)..they send u numerous SMS's to rate their service...and a consultant will phone you...(you guessed right .. never calls regarding the feedback or service)...Today I went for an upgrade...on system it shows approved...but they can't give me the new device BECAUSE NOT EVEN ANSWERING the 5 questions (XDS system to prevent *****...but HOW??) the system showed customer failed twice? What,HOW?<br> If it was twice..WHO answered the 5questions on the two occasions? (you should have a copy of persons ID)<br> When? (you should have a log in system...and WHO was the consultant)<br> Where? If your system does not answer these basic questions than your so called ***** prevention system is conspicuously flawed TO SAY THE LEAST TO THE DETRIMENT OF YOUR LOYAL CUSTOMER.<br> Your two associates in Parow Centre's store were very professional, but for the customer to address something that is an inconvenience and obstacle you can't speak to any person higher up..they just become phantoms....standard email reply ..will be escalated to releva