No idea what they doing!!!

So we decided to get internet(3 month battle) i went into Telkom Tygervalley branch and app**** for our line. After a week and a half we where messaged with a date they would come see us and they did only to tell us our line is broken somewhere and we need to find it. So i had an electrician come out and look for it. We then informed telkom all is good. They came out again, pulled a new line and said we can now contact our service provider which we did. Provider said the line would need to be converted and the order put through to telkom 27/11/15 our provider had still not heard back from them so i queried on the 11/12/15 as to what happening and telkom responded that the task was done. So we plugged in router etc but DSL did not appear so again problem reverted to Telkom and eventually they had to come out again to our property which they did and the tech said that they did not connect us at the exchange,he said he would call us when done to check if light on router comes on, which of course he never did. So i tried calling telkom again to ask whats going on and they said i cannot lay a new complaint as the old one has not been closed yet. We are so tired of being **** to!!!!!