1 reviews | Active since Dec 2009
NO IDEA WHAT THEY ARE DOING RESOLVING ISSUES
<p>I was sold a 10+5Gb package for R199 in JUNE which was a special deaql at the time, and my account states SmartBroadband Wireless 5GB - POSTPAID, so I only get 5GB per month. I have been trying to get this sorted out for months now, so did teh sales team, and all the support office does is to reset my password ever time (except once when it was deemed "a request for upgrade", and only weeks after the call was logged. I now just want to cancel the contract if there is no-one competent to deal with the issue, AND provide proof that it was corrected.</p>
Thank you for your post.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is ***2.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is ***2.
Regards,
Busi
Telkom Social Media Team
***
They have been logging calls since June 10th with the same result! In most cases they do a "password reset" and send me a SMS to say "your query has been resolved". Is there no-one I can talk to that can fix it?
They have been logging calls since June 10th with the same result! In most cases they do a "password reset" and send me a SMS to say "your query has been resolved". Is there no-one I can talk to that can fix it?
Thanks very much for making sure my package and dats subscription has been corrected. Since there is no way to verify it, not even on teh statement, will I log into the portal as you suggest at the first of the month to see what is still outstandning. It is strange that there is no place where one as a customer of Telkom can see what is allocated for indtance the statement, as well as what was used and what is the available balance.
Many thanks again - It is unfortunate that one had to eventually use this platform to get it resolved and not through your normal call logging processes.
Thanks very much for making sure my package and dats subscription has been corrected. Since there is no way to verify it, not even on teh statement, will I log into the portal as you suggest at the first of the month to see what is still outstandning. It is strange that there is no place where one as a customer of Telkom can see what is allocated for indtance the statement, as well as what was used and what is the available balance.
Many thanks again - It is unfortunate that one had to eventually use this platform to get it resolved and not through your normal call logging processes.