No idea what customer service is.

On 3 April I requested for my landline to be cancelled. I came to the decision to cancel, after my line was down for 3 weeks, and nothing was done to resolve the issue. I sent in the documents as they have requested. Couple of days later I got a call saying that they can't cancel because my line is with MWEB and needs to be transferred back, before they can start the cancellation process. I phoned MWEB and asked them to transfer the line back immediately. They transferred the line back. This is where all my communication with Telkom just falls into the abyss. The 2 times I got to speak to someone, they asked for the cancellation mail and upon receiving it said that they would escalate the issue for me. It has been 8 weeks since my initial request, and no matter how many emails I send or how many people I speak to, Telkom just don't care. It is funny how, when they are owed money, they cannot stop calling you, but when you need something from them, they are quick to ignore you. I want my line cancelled and my deposit refunded into my account Yesterday.