No idea of amount on account

<p>We have been batteling with Telkom for the past 3 years to find out what the reason is for an amount in 90days+. No one at Telkom, not the call centre, accounts, finance can tell us what that amount is for. I have been paying more than I should be paying but the amount in 90 days stays the same and my current goes in to credit. Then every month I get an sms from Telkom telling me my account is in arrears and will be interrupted. This month Jan 2017, I have received the sms 6 time. Every time I call in I am told the problem has been resolved, coment on system client is happy with answer, but then the next account comes and the same story again the amount is still on the account and the query that we logged has been resolved. They also don't want to tell me who the person is that has resolved the case everytime, they don't want to give me a number for the accounts department or finance. I have spoken to supervisors and was told they will call me back within 48 hours with an anser well I don't know if they can't count but some of them have been counting of 48 hours for the past 3 years. Can someone please tell me what to do</p>