No Help with Telkom Internet Static IP addresses

<p>Can I please get help with in Telkom, I have Telkom Fibre internet over Vumatel infrastructure, which is working fine. I app**** for Telkom Internet Static IP, which has been activated via the web portal. I am setting up the IP address on my Zyxel SBG3300 router as per the user manual provided on Telkom website, but keep getting an error <strong>"Last disconnection: PAP authentication failed"</strong>. When I call Telkom Tech support they are telling me I should contact Vumatel to set me up, and Vumatel is telling me this is an ISP level configuration.</p> <p> </p> <p>Please help.</p>