no help with reporting a faulty line

My phone line has been out of order for the last 2 weeks. It started of with a outage in our area. After a week the whole areas lines were restored accept mine. I reported this to fault logging. A week later still no response. Every call I make the agent says a technician is in the way. I'm very frustrated as for. 2 weeks I have no phone or Internet connection. Tired of empty promises