No help with relocation of line and ADSL

Telkom, we informed you of our relocation 2 weeks prior to the move (mid July) On 3 Aug a technician came and did the cable from the pole to the house for the line and ADSL. He told us that there is a problem with the line and he will have to log a fault. We have been in contacted with the call center a few times and the persons dealing with these matters are not very helpful. It is 18 Aug and no one can tell us what is going on. We will not pay for a service that we don't have. It is also known that you don't respond to the Facebook messages. I trust that the CPA will cover no service and charges. I hope that we will get a response from you even on Hello Peter.