No help with product upgrade

I have been trying to upgrade my current Telkom contract since the 25 Feb 2016. Today is the 4 March 2016 and still no help. I have gone into my nearest branch. I have tried getting help through Facebook. I was asked to provide my details and someone will call me back and they have failed to do so. I have dailed 081 180 (they say they don'e deal with sales), 10213 (goes unanswered), 10210 (goes unanswered) and *** (is continuously disconnected before I can speak to an agent. <br> I don't believe my question is difficult. All I want to know if the iPad mini 3, promoted on the website, is still available. The numbers I'm supposed to dial (10213, 10210 &amp; ***) to find this out remain unanswered. <br> Can someone please help once and for all. And please don't tell me to go to the nearest branch because my nearest branche's service (Cresta) is awful.<br> If it wasn't for this good deal, I would have cancelled my contract by now. However, with other customers who are willing to pay premium price for service and goods, you are indeed going to loose them with the horrid service you provide.