No help with phone line despite fault logged a month ago and 2 more calls to hotline.

I reported a fault on my line in February 13 because I have massive background noise and can barely hear the person on the other end. A fault was created and NOTHING happened from then on. I called in twice to see what had been done, the first time was told the operator would escalate my fault, but still I received no text message to that effect. So I called in again a second time only to learn that no escalation had been done, but that they would do it now. This is now again 9 days ago. Still no progress, no update. Line still faulty. But today of course I get a bill for the full Telkom fee for next month and an unitemized bill for an unknown period with non-itemized totals for calls I allegedly made. I am VERY UNSATISFIED especially since while waiting in line at 10210 three times in the last weeks there is always the Telkom announcement that bills will be deducted for the time the service has been faulty. What a ****. And nowhere to turn to as the Chat link leads to a Service Error (link invalid on Telkom page), there is no email address to turn to and waiting in line at the help desk phone number 10210 yields apparently no success whatsoever. Please contact me to sort this out. I am VERY FRUSTRATED.