No Help with my NEW FAULTY CELL PHONE

I told lady in the Telkom Mobile shop that my brand new cell phone is faulty and is on contract (which I bought from them just over a month ago). She said I must wait for manager (I think he's the manager as he seemed to be the only one who could help) so she can confirm the procedure.<br> <br> The manager told me I need proof of purchase. I left store, came back later and said that it is on contract and I don't know where my receipt is but they were completely reluctant to help me anyway.<br> <br> Telkom Support line said they should have assisted me to retrieve this and that I should go to ANOTHER store and THEY will help me!? This is definitely not how customer service works. I cant even get through to the shop as they almost never answer when I call! This is a complete inconvenience. I am a new customer with a new contract and this is the kind of service I receive? That is completely unacceptable. This needs to be resolved ASAP please.