No help with ***** case from Telkom!!

2 weeks ago I had Telkom Mobi debit my bank account. Upon further investigation found that 3 mobile contracts had been opened using my bank and ID details. I went to the Telkom store at Nicol way and they called the call center and i spoke to Lungine Magegazi who advised i need to get an affidavit, bank statement and a copy of my ID and send it to ********** I did so and heard nothing back for 2 days, when i resent the email it came back with an email stating the inbox is full and my email was not delivered. I then went into you Clearwater branch and was helped by Pontsho who submitted the documents and was able to give me a case number. I have heard NOTHING back from Telkom regarding this and was debited again this morning! Thus far they have debited my account for more than R1700. They are a company that allows ***** to happening and open up contracts with them without the person having to be in store. All three contracts were opened with the call center, which means no one in store can access the contracts and ID submitted. When calling their ***** department no one answers the calls and you sit waiting for at least an hour before giving up on the call. I advise anyone and everyone to check that they don't have ********** accounts with them!