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JM
Jared M

1 reviews | Active since Sept 2017

03 Sept 2017, 08:58

No Help with connection quality 4 weeks going

I have been emailing calling speaking to them directly at the stores but I have had not one ounce of feedback as to why I can get better speeds anytime of the day or week or month on VODACOM but Telkom cannot. I have physical proof how terrible my latency is and speeds, I can put a VODACOM 3G card into my device and get better latency, I put a 4G VODACOM card in and its even better I get speeds and latency 100 times better????????? ***!!!!!! telkom????? on top of that I cant even cancel my data contract they just dont reply and I have 2 personal telkom emails here:

Naledi Masuku (N) **********

Lindiwe Constance Malindi (LC) **********

I have emailed profusely for the last month to 2 months and not one reply from the one and the other gets back to me every 2 weeks but I have met the one consultant and she keeps promising me to get back but all are empty promises, just to make money no quality of service, Pathetic I say and I will keep putting them down .

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Replies (2)
JM
Jared M's update15 Sept 2017, 07:28
Reviewer Update
So I get a reply 5 days later and all is just a ref number???? So when do I get help?????? What do I do with this ref: AI ********** ???????? I must now wait another 3 months for a reply????? im sick of this you are useless and so many people know it.... How about you get someone to help me cancel this **** so I can post more on how nothing is done. it disgusting and your apart of this ******* business????? Also on your information site your ref numbers dont work so ***????? I will not keep quiet about this all you are are ******* *****ing our money for false information and service. You are lairs and cheats, nothing new in this country. Nice reply Telkom seriously pathetic: "Official private business reply Hello Jaredmacmillan This response serves as confirmation that your query has been received. Your reference number : AI ********** Your query has been sent to our mobile team for assistance. Regards Noleen Telkom Social Media Team."
JM
Jared M's update15 Sept 2017, 07:39
Reviewer Update
2 weeks ago after 3 months of begging and waiting i got a reply and this is it: Lindiwe Constance Malindi (LC) ********** Reply| Sun 2017-09-03 08:54 PM To: ********** Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following. 1. Affected Number 2. I.D/passport number 3. Residential / Billing Address 4. Alternative number Regards Lindiwe Malindi Customer Service Contact us on: 081180 http://www.telkom.co.za/Emailers/Business/2014_Telkom_Top_to_Top_Engagement/logo.jpg and guess what nothing and i mean nothing not a reply or change with my network it actually got worse after this email. I sent all the details and have sent a email every few days to ask what is going on. VODACOMS 3G is still faster than my telkom 4g lte, The VODACOM 4G is 10x faster than the ****ty telkom 4G????????? PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!